Return & Refund Policy

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Thank you for being part of HOMRA! Quality products and excellent service is standard. Review the policies or just shoot me a DM @Homra.World.

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No Returns Policy

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Due to the shipping processes, I do not accept returns on any orders. Once an order has been shipped, it cannot be returned or exchanged. (Subject to change as I currently run on a pre-order base sell system)

 

Refunds and Store Credit

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I understand mistakes happen. A refund or store credit will be offered under the following circumstances:

1. Errors on my End: If there is a mistake with your order due to my error (e.g., wrong size sent, incorrect item or defective product)

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2. Shipping Issues: If your packages are significantly delayed or lost due to my shipping process, please contact me, and I will work with you to resolve the issue.

 

Non-Refundable Circumstances

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I cannot offer refunds or returns for the following:

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• Misjudgement of Size: I encourage customers to carefully review our sizing chart before placing an order. I cannot offer refunds or exchanges if you order the wrong size (unless you are local and I happen to have spares.)

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• Incorrect Address: Please double-check your shipping address before finalising your order. I am not responsible for packages delivered to an incorrect address that was given.

 

Contact

If you believe you are eligible for a refund or store credit due to an error on our part, please contact our customer service team via email (Contact@Homra.World) or via Instagram DM @Homra.World.

I appreciate your understanding and thank you for your continued support. Hail Homra